1st let me say the customer service, the professionalism and the genuine personalities of these men cannot be beat. Pedro was so genuinely concerned about our living situation that he said he would get us a window ac to hold us over so we could at least sleep well and be able to be productive at work the next day. Both Pedro and Rob stayed in constant contact with us bringing updayes as they received them. I cannot say enough good about them not only as people but as business men that are not all about making money but that are genuinely concerned for their customers and go above and beyond to make sure the job is done right and that all are happy. I would recommend them highly.
My A/C unit broke over the weekend. I’m new to the area and had no regular HVAC company. I called Tarpon at 11am and they were here before 12 and out the door with a fixed unit before 12:15. The technician was friendly, courteous and professional. He shared the details of what went wrong. The price point was very reasonable. No sales pressure for extra services or overcharging for extra parts or unnecessary service. Truly a good experience and will have Tarpon on speed dial for any future work.
Peter is who I dealt with at tarpon air conditioning and this gentleman is phenomenal! Talk about true experience and professionalism at every turn. During the storm today the ac shut off and the fan wasn't spinning . It started getting really hot really fast so I started dialing out ac repair guys .Peter answered he troubleshooted everything with me on the phone and then I felt comfortable enough in calling him over. He was in south cape in ten minutes I couldn't believe it ! I was so relieved to just see the truck park in front of the home it was so hot inside already my goodness . He diagnosed the issue as the fan motor and capacitor and he had the parts in his truck ! Reasonable rates and best service in town and so Peter this is your much deserved review . I would call tarpon air conditioning in a second and he will be my AC guy for life . God bless you Peter . This man has integrity !
As an owner of an HVAC company in the Philadelphia area, you can imagine my dismay when I arrived at our condo in Cape Coral only to find the AC system down. It was 6 PM so I went to the web and started looking for someone to come out immediately. I called and left a message and Bob called me within minutes. He had a tech out within an hour, and though the line sets were buried in concrete with a hole and could not be immediately repaired, the service and pricing was very reasonable and we are now waiting to have new line sets and new system installed.
We had a very old system and knew it was a matter of time to replace. Rob came by and instead of selling use a completely new system, he saw our ducting was good and suggested we only replace the equipment. His price was extremely fair and good. He showed up as promised, on time and did a great job. All the stars!
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