Pure Air Conditioning
2043 Trade Center Way, Naples, FL 34109, USAAbout Pure Air Conditioning
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2043 Trade Center Way, Naples, FL 34109, USAOfflineSharks Directorty Theme Review!
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Pure Air scheduled my a/c checkup and Chris notified me that he would be my technician. He let me know when he was arriving and arrived on schedule. Chris was polite and very professional. Upon completion of his service he reviewed and explained all the work he had done using pictures he had taken. He made sure that I was having no problems with the a/c system and provided me will excellent info on some options I was considering. I have always had excellent service from Pure Air and I feel confident that the addition of Chris to their team will ensure that level of service continues.
WOW!! Very impressed with Ian and Pure Air. We recently purchased the home and hadn’t needed service until today. The previous owners used Pure Air so we gave you a call. Very impressed with the entire experience! The person that took my first call did a terrific job taking needed information. I was told that I would get a call within 15 minutes and that’s what happened! The person that called me was very nice and did a terrific job! Ian was the tech that was dispatched to service and I believe that he was on site within one hour of my original call - IMPRESSIVE! Especially on a Sunday. Additionally, Ian was terrific about calling me and keeping me updated on the progress! He explained the problem(s) in a way that I could understand and was very nice and patient with my questions. Overall, a fantastic experience! Thanks!
If I could give 0 stars I would. This company is nothing but scam artists. I had them come out for a no cool call and they claimed that my system had 2 leaks and I would need a new system immediately. They were putting together an estimate for a new system but in the mean time told me if they filled the system with Freon it would at least cool for about a month. I had them place freon while we awaited estimate. Within a few hours of them refilling the freon the inside of my house was getting even hotter. I called them about the issue and because it was after hours they were very reluctant in sending someone back out. I had to have a manager get on the phone with me and he had to get a technician sent out. When technician arrived they stated the first technician had overfilled the freon so much that it was turning the system off, so this new technician claimed to have removed some of the freon so it would run. It never kicked back on, and needless to say I reached out to another AC company to correct this. Within minutes of arriving the other AC company had corrected the issue and had my AC cooling. Pure charged me $600 for 3lbs of Freon to get me to the point of a new install, yet it never corrected the issue. To top that off no one has done a follow up to see how we are doing. I’ll be disputing this charge with my credit card company as services rendered did not complete the job, and I consider that fraud. Absolutely disgusting company, and don’t even get me started on the dispatch and management team
Chris S serviced our AC unit today. It required much more than I was prepared for but he stuck with it even having to go get parts twice. He always knew what the issue was and how to repair it. it was more expensive than I had hoped for but it was a lot more work than I expected. I do feel the price was fair considering the work done and the the fact that it was done expeditiously. We are now a Pure Air customer thanks to Chris and the company itself.
Wonderful Experience with Pure Air Conditioning! I recently purchased a home in Naples when the air conditioning went. I spent $1,600.00 and over 2 months dealing with the air conditioning company that the original owner used. They finally told me I needed a complete new system which was not a Trane. In my current home I've had a Trane for over 25 years without any problems. I read all the Trane dealer reviews and I decided to go with Pure Air. I spoke to Michael Elkins, the sale manager who inspected my house and gave me a price for a complete new system as well as a no interest 6 month loan with Wells Fargo, The very next day, 1-25-2023, installers AJ and Jude arrived at my home and did a excellent job installing my system, as well as explaining all its advantages. They were both very professional, courteous, neat and knowledgeable. They completed the install the same day. I am very impressed with Pure Air and I will gladly recommend them to anyone who needs an air conditioner or repairs. I like the wireless thermostat that allows me to adjust the temperature from 1,500 miles away until I soon move in permanently. Shannon in the office is a pleasure to deal with and was most helpful withy my questions. To Michael Crothers, Pure Air owner, I want to personally compliment you on your company and your employees. I should also point out that up to my install I have never met you or any of your employees nor have I ever done business with your company. Thank you, Ron Taggart