We have been Pure Air customers for nearly two years and have been very happy with their customer service. Tonight we had an issue with cooling and air pressure, but Dustin came to our house at 10 pm and solved the issue within minutes. He gave us great advice for cooling our home and dealing with the Florida humidity. We really appreciate Dustin's expertise and the knowledge he shared with us tonight to help educate us to be better customers.
Our new to us home on Marco survived Irma and so did my recently Pureair installed Trane AC system that was set atop a pair of custom made aluminum brackets 10 feet up in the air that could probably hold my car. No flood waters touched, nor any of the 130+ mph winds that claimed both of my neighbor's pool cages, lanais' and a roof could move my compressor... a testament to a great design, plan and installation just recently completed. That was just one of the solutions the guys at Pureair came up with for our stilt home. We had a total AC overhaul that included a complete new HVAC system, but not just a simple swap out of an old system....We had a very specific set of requirements which included relocation of the air handler to the attic in order to gain more square footage for a closet, relocation of HVAC return so it wasn't an eyesore and improve efficiency, air purification system, new ducts, new vents, increase insulation, etc... We also wanted to raise the compressor 10 feet to match our stilt home to avoid potential flood waters in the event of a storm. (A complete review of which could and should be read on Angieslist.) It would be an understatement to say that Pureair went above and beyond with the initial install... they knocked it out of the park when they decided to swap out the initial system they had just installed because it wasn't performing as promised. Now that's great customer service. BTW... the work was done on time and within budget. Back to post hurricane Irma... When the power came back on Marco, so did my Trane unit! Fast forward a couple of weeks and having finished hurricane debris clean up, I decided to finish some last pieces of baseboard installation. But what Irma couldn't do to our Trane unit, an errand nail from the baseboard installation did, by puncturing both refrigeration lines and leaving us without any AC. I promptly called Pureair and explained what had occurred and in the midst of all of the post hurricane service calls and repairs, they made time to come out and address the issue... even if it meant finishing the job at 10 PM!!!! It's just another example of great service. Thanks again Mike and the crew at Pureair.... You've come through.... Once again... proving you're the right choice for our AC needs in Southwest Florida.
I could not be happier with Pure Air!! Dustin came out and did a phenomenal job. He is punctual, professional and puts pride into his work. A week prior we talked about running a new drain line to help with our air conditioning system. He was smart enough to suggest it because of the way our old drain line was positioned when we bought the home. Thank you so much Pure Air!
DUSTIN was wonderful to work with at Pure Air. He originally came out late on a Friday night with short notice to see what was wrong with our a/c. He had a great attitude about everything from the get go. Then he came back again today to finish the repair after they had to order the part. And again, he was prompt, friendly & knowledgeable. Very refreshing to work with someone who knows what they're doing & obviously cares about doing it right. I am glad my neighbor referred Pure Air! Dustin was 5+ stars!!
Got a new 2-stage Trane AC system installed by Pure Air. Price wa competitive and they had good reviews so we tried them. Installation team arrived on-time, finished ahead of schedule. Very polite, updated us on progress during the install. They cleaned up everything at the end, could not even tell they were there. The owner followed up personally to make sure everything was done to our satisfaction. Would definitely recommend Pure Air.
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