I must say, I was a little apprehensive at first being a first time home buyer and not knowing what to expect. I, like most people not knowing who to call did some research and checked a lot of reviews. I could see that about 98% of them ranged from good to excellent so I called. I was very glad I did. The tech they sent was very professional, knew what he was doing, and most importantly explained everything to me as if he was teaching me the job as a trainee. This was very important because by doing so, he was able to explain everything to me in such a way that I was able to understand exactly what was going on and what was needed to make sure I knew how to keep my appliance running properly. The best part is he did it all without sounding condescending or demeaning. This to me is a sign of a true professional. The office staff I have to say was just as nice. The poor girl who answered the phone (which incidentally was on a Sunday), I could tell wasn't feeling very well. Hope you're feeling better. Even after apologizing for having to call on a Sunday, she seemed very helpful and made sure my call for help was responded to rather quickly. They did what was needed to make sure that my AC was up and running in record time and doing all this while saving me some money as well. I was offered a service/maintenance program which I thought made sense to have, it was affordable, and saved money on the service call. All in all, one of the best decisions I've made. Thank you Pure Air for making me a happy customer. I will be referring you to anyone needing AC/Heating service.
Our air conditioner motor died leaving us without ac in the middle of summer. Michael from pure air came out and gave us a much better quote than any other company that visited. His team was efficient, professional, and left us with a new unit that was better instantly. Our ac is quieter than our old unit and gets the humidity out of the air leaving it much cooler on higher temperatures. So far, so good! I’d highly recommend them.
Mike arrived in a timely manner and was very professional. He spent time discussing options with me and discussed potential cost differences. He also completed 2 different proposals per my request, for 2 of the main options we discussed. He did not discuss the cheapest option, which another company immediately volunteered, discussed at length with us, and ultimately was able to make happen for us at a MUCH cheaper cost.
We have been using Pure Air since hurricane Irma. They have always delivered and were attentive to our requests. The team is exceptional and they promptly come when needed. Nothing but good words to say about them. They sell quality products.
I called Pure Air Conditioning when the old A/C unit in a investment condo I own in Naples, FL needed to be replaced. Michael Elkins worked closely with the tenant on scheduling a day & time for the work, and the A/C was quickly installed. Tenant is happy with reliable COLD AIR! I was out of state but Michael handled everything by phone and email. The installation includes a checkup at 6 months and then at 12 months, which is great. I would definitely recommend Pure Air Conditioning!
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