Pure Air did an excellent job in removing the old and installing a new complete A/C system in our home. My interactions with them in 2019 and again in 2021 have been polite, professional, and responsive. This includes the initial contact with the phone receptionist, the Sales Manager the Installation Manager, and the work crew. They have sufficient resources in vehicles and people as well as equipment such as tools and lifts to get the job done professionally and efficiently. They kept the work area clean as they worked and did an excellent final cleanup upon completion of the project. A special acknowledgement goes to Mike Margrey, the Installation Manager, who spent a significant amount of time on the job site and ensured the Pure Air Team performed the work to a very high-quality standard. My thanks to the entire team for a job well done.
I must say, I was a little apprehensive at first being a first time home buyer and not knowing what to expect. I, like most people not knowing who to call did some research and checked a lot of reviews. I could see that about 98% of them ranged from good to excellent so I called. I was very glad I did. The tech they sent was very professional, knew what he was doing, and most importantly explained everything to me as if he was teaching me the job as a trainee. This was very important because by doing so, he was able to explain everything to me in such a way that I was able to understand exactly what was going on and what was needed to make sure I knew how to keep my appliance running properly. The best part is he did it all without sounding condescending or demeaning. This to me is a sign of a true professional. The office staff I have to say was just as nice. The poor girl who answered the phone (which incidentally was on a Sunday), I could tell wasn't feeling very well. Hope you're feeling better. Even after apologizing for having to call on a Sunday, she seemed very helpful and made sure my call for help was responded to rather quickly. They did what was needed to make sure that my AC was up and running in record time and doing all this while saving me some money as well. I was offered a service/maintenance program which I thought made sense to have, it was affordable, and saved money on the service call. All in all, one of the best decisions I've made. Thank you Pure Air for making me a happy customer. I will be referring you to anyone needing AC/Heating service.
Mike arrived in a timely manner and was very professional. He spent time discussing options with me and discussed potential cost differences. He also completed 2 different proposals per my request, for 2 of the main options we discussed. He did not discuss the cheapest option, which another company immediately volunteered, discussed at length with us, and ultimately was able to make happen for us at a MUCH cheaper cost.
Pure Air came to my rescue a few years ago on a hot day when my A/C was not working. They have done maintenance on a regular basis and recently installed a new system. Their work is excellent and they are easy to deal with. I highly recommend Pure Air.
Great company and great service!!! I heard about this company from a neighbor of mine and ended up having to call after hours. They were able to come out right away and get me up in running in a matter of no time! As someone who has used a few company’s, I have never found one as fair and honest as this one. I highly recommend them and even encourage others to make the switch!
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