I'm a third time customer and I'm still very happy with these guys. First two service calls were both reasonably priced and virtually flawless, but the third hit a bit of a snag. However management intervened, and solved the problem quickly, professionally and fairly. I've almost never encountered the level of customer service this company offers. They made it clear that customer satisfaction is still a priority and they delivered again this time. I'm still a very happy customer and you will be, too.
First of all, I’ve been using John the plumber for years and I’ll never use anyone else. They are always professional and so nice! They do an awesome job. My water heater just died and not only did they give me a fair and reasonable price, Errick, the service rep, was just the sweetest guy ever! They do amazing work, and stand by it. I won’t use any other plumbing company.
I cannot say enough good things about this company. Their customer service is second to none from the first phone call. Their communication with their customers is outstanding. I have been renovating my home for the last several months and out of all of the contractors I have used they were by far the most professional and easy to work with. The person who assisted me in the office, Renee was so incredibly kind and followed up every time. My serviceman, Adam, was incredible. He was so respectful and did a fantastic job and was on time all for a very reasonable price. Seriously I never write these reviews but this company deserves all the great things said about them. They will forever be my plumbing company!!!!
Dana performed a leak detection and was incredibly thorough and informative. He was professional and considerate, explaining everything in detail. I appreciated the fact the company sent him out within an hour of me calling in the request. We will definitely use them again if future services are needed. UPDATED: Follow up appointment 2 days later, Darrin came to complete the repair and did a fantastic job. He created a better way of laying the PVC that would prevent future leaks. We had an additional issue with our kitchen faucet, and he graciously came in to take a look at it even though it was not scheduled during this visit. He found a leak from our garbage disposal, was able to replace it on site & fixed the faucet at the same time. Both he and his assistant were wonderful, professional and knowledgeable. If you ever have any plumbing needs, these are the guys you must call.
I am a frequent yelp user so I found this plumbing company via yelp and then redirected myself to google just to reconfirm the reviews… I am so happy I found this plumbing company. When I first called them for information on estimates and appointments Diane helped me and she was so very pleasant and informative. I made the appointment for the following Monday and I received a text message telling me that they were on their way and I also got an email telling me the same. Joe showed up, he was extremely sweet and very tidy. Got the job done in a timely manner and I was very happy with the work and price. I already text messaged my neighbors and forwarded over their information in case they need a plumber. I thought that I had a very good plumbing company, not to discredit them, but this plumbing companies surpassed my expectations. Thank you Joe and great job John The Plumber!!!
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