I had an emergency last night when my ac stopped working. It got real hot real fast and it was super late. I must have called at least five companies that say they are 24 hour service but all you get are their answering services. This company was the only one willing to come out late at night and they showed up within an hour. Steve the technician was very professional and went out of his way to make sure I had cold air. He fixed my air conditioner within 30 minutes and even gave me some tips on maintaining it too. If you need a reliable company don't hesitate and use this company. I highly recommend them !!!
Personally could not have called a better A/C company. Thank you to Wayne and Maurice fantastic customer service and professionalism. I highly recommend that you use this company they are reliable and not a scam like other companies. They are quick efficient and well managed, complete experts in their field. Thank you 🙏.
It's so crazy it's even hard to believe. This just happened to me... I called to find out if they could come by and look at my air conditioner that was not working. The woman said that she would check and see if a maintenance guy was in the area and call me right back. She never called back. I called again and got a different person who told me that someone could show up and take a look at it some time later that day. Someone did show up and told me that the air conditioner could not be fixed and that I needed to buy a new one. I said, fine, they gave me a quote and said someone will be out the following day between 1 and 4 to install it. They never showed up between 1 and 4 so I called them. The woman that answered said she would check on it and call me right back. She never called me back. So, I called again, I spoke to someone else who told me that they would be at my place in about an hour. They never showed up, they never called to let me know they were not coming either. I called the main office again, nobody picked up so I left a message. Nobody called me back. So, the next day I called again. The woman said she could not get a hold of the maintenance guy and transferred me over to him. He never answered so my message went to his voicemail. He never called me back. I called the main office again, nobody answered so I left a message. They never called me back so I called again. The guy said he would check on it. He apologized that it had taken so long and that nobody had gotten back to me. He said that they could reschedule it for the following day from 11-1. They did not show up between 11-1 so I once again called them. They said they would check on it. She got back to me and said that they would be there within the hour. They didn't arrive for two more hours. They eventually did replace the air conditioner and sent me a bill. I sent this review to them through their website contact page before posting it hoping that they might say, oh we're sorry about all this etc., but of course, nobody ever replied to me. I would definitely not recommend this company.
I don't review often, but when I do... there's meaning behind the words! Get Mo Cool installed a full air-conditioning system in my home three years ago. Completely trouble free and a major reduction in electric bills was the result. The storm two weeks ago flooded my garage... unfortunately where my handler is located. Yup, musty, foul air was the aftermath. Maurice and John just spent the better part of the day cleaning, disinfecting and doing maintenance (which I will never be lax about again) and everything is now perfect. What a great company... and very pleasing outcome by two friendly guys who really cared about fixing the problems. I highly recommend Mo for your air-conditioning needs! Can you tell I'm happy?
Amazing service called Maurice for a quick fix late at night and he was available right away amazing service and great prices can’t beat it please use him if you have any AC issues
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