Our HVAC system was nearing 15 years old. We knew it was time to think ahead before we or our tenants were in an A/C crisis here in Miami. My neighbor had researched 3 other AC Co’s to assess her AC issues but she liked Get More Cool best and so did I especially after I met one of their techs, Randy. He explained everything that was fine with our unit and what was not working well with it. As soon as he installed our new air handler and kicked in our new AC system, I could not believe how much better it worked. Vents that where not working in certain rooms all of a sudden had air blowing in. It is so hard to find the right person to help you w yr home project. That is why I am writing this review.
I called this company they show up late the first appointment. After the diagnostic he said for replacing the termostat cable and cleaning the ac filter a charge of $500 .00 then he said we can do it the same day after calling and calling several times leaving voice mail a guy shows at almost 10 30 pm . Not a technician he was someone else but a tech, ran a wire and used Dutch tape inside my closet leaving a mess of wires. The ac termostat shuts off again. I calles the company the come the next day and the guy told me. Oh he didn't have the right tools to test the power from the wires. He fixed the problem but left all the wires the same way. I called back the company and complaint that the wires were exposed. No one called me back. After a couple days called back again and the owner said text me the picture of the wiring it took him a couple days to send the same person back. He comes today to fix it . I was with out ac for a few days and feel overcharged.
Great team for AC Services. Woke up from the heat in my home and found my thermostat at 80 degrees so I immediately starting looking for an AC Company to come out even though it was Midnight. They were the only company I found that answered the phone. One hour later Maurice my tech showed up and had me up and cooling within 20 minutes. He was very professional and even wore a mask and gloves. Highly recommend them !!
WARNING - AVOID AT ALL COSTS! You are better off without A/c than hiring this company. Check their BBB and FL license complaints. Check their Yelp reviews. I'm still trying to have all my issues resolved - over a year later - now with help from State of Fl and attorneys. Do not pay in full until you are sure the job is complete and all permits have been successfully closed. Save yourself the future hassle and trouble and look elsewhere.
Excellent service - on time, thorough and great follow-up. They answered my phone call at 8am on Sunday, scheduled a technician on the same day, rescheduled when he got held up at another job and had Maurice show up on time. He did an excellent job of addressing and repairing the issue, took time to explain and walk us through what he was doing, and promptly followed up with everything requested. You rarely get this level of service in Miami, so I highly recommend them!
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