Absolutely the best customer service you can ask for!! They made it so easy to book, rent, and return. I showed up, everything was walked through perfectly and explained down to the detail. Excellent selection of boats. Boats are full of gas and ready to go! Amazing prices and great location to find. Theses guys do it right!
Go somewhere else! Do not rent from this guy! The boat was old and the floor had softened (probably due to age). The owner must have run some 2x4's under the floor to strengthen it. There were multiple screws on the floor of the boat with the pointed side up that were protruding past the floor. You could barely see them but you could feel them! Like thick needles poking threw the floor. Our kids were stepping on them and one of them bled. We rented the boat for a few days and it was nonrefundable. We called the owner while out in the boat the first day to address the screws that were cutting our feet. We wanted to drive back to the dock and have him fix it that same day. We would have been back by 4:30 or little sooner. He did not want to work past 4pm so he rudely said if there are screws (because he was acting like we were making it up) then he will fix it tomorrow. The phone conversation was not handled with professionalism. He was rude, condescending and talked to us as though we were making up a story about the floor of the boat. The next day he saw the screws and took care of it. But, no apology or acknowledgment that we were telling the truth. If he were professional and cared about his customer he would have fixed the issue the same day we called and GIVE AN APOLOGY for the inconvenience and for our kids stepping on the pointed SHARP screws. We did this trip to go snorkeling so of course there were bare feet on the boat. We also paid way too much for the boat. It was a lot older in person than the pictures from the website!!!
I rented the 20' Cape Horn. The staff gave a very good safety brief and were able to answer all of our questions. The boat was the highlight of the vacation. Return process was easy and the prices were fair.
Had a great experience renting a boat from this business. The boat and equipment were all in great shape. The owner took the time to go over all the needed information and offered advice on were to go for snorkeling and lunch. Highly recommend this place for your boat rentals in the keys.
We decided last minute to rent a boat for a few days. They worked us in and we had a fantastic time exploring the area. The equipment was solid and very reasonably priced. Captain Ray gave us a very good orientation. We had no problems at all.
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