Go somewhere else! Do not rent from this guy! The boat was old and the floor had softened (probably due to age). The owner must have run some 2x4's under the floor to strengthen it. There were multiple screws on the floor of the boat with the pointed side up that were protruding past the floor. You could barely see them but you could feel them! Like thick needles poking threw the floor. Our kids were stepping on them and one of them bled. We rented the boat for a few days and it was nonrefundable. We called the owner while out in the boat the first day to address the screws that were cutting our feet. We wanted to drive back to the dock and have him fix it that same day. We would have been back by 4:30 or little sooner. He did not want to work past 4pm so he rudely said if there are screws (because he was acting like we were making it up) then he will fix it tomorrow. The phone conversation was not handled with professionalism. He was rude, condescending and talked to us as though we were making up a story about the floor of the boat. The next day he saw the screws and took care of it. But, no apology or acknowledgment that we were telling the truth. If he were professional and cared about his customer he would have fixed the issue the same day we called and GIVE AN APOLOGY for the inconvenience and for our kids stepping on the pointed SHARP screws. We did this trip to go snorkeling so of course there were bare feet on the boat. We also paid way too much for the boat. It was a lot older in person than the pictures from the website!!!
Had a great experience renting a boat from this business. The boat and equipment were all in great shape. The owner took the time to go over all the needed information and offered advice on were to go for snorkeling and lunch. Highly recommend this place for your boat rentals in the keys.
We decided last minute to rent a boat for a few days. They worked us in and we had a fantastic time exploring the area. The equipment was solid and very reasonably priced. Captain Ray gave us a very good orientation. We had no problems at all.
We rented a boat for 4 days and had to pay for the rental all up front when we reserved it. I asked the lady on the phone, "what if the weather is bad?" her response was that they would not expect us to use the boat in bad weather. I had called other boat rentals in the area and they said they would refund the money if the weather is bad so I assumed her communication was along those lines. I guess I should have been more persistent on the communication when I asked her. Our last day to go out in the boat it was raining hard with a little bit of thunderstorms. I had checked the weather before booking and it was forecasted to be Sunny with low chance of rain and no thunderstorms for the full 4 days. Our last day the weather forecast had changed to 100% rain throughout the day with scattered thunderstorms. We requested a refund for that day and the owner (who is a grumpy man) quickly said no. We politely told him the weather forecast while all stand in the pouring rain and he said NO again. Also, the boat on the website looked beautiful and when we saw it in person my heart sank. We already paid for it and it was nonrefundable. The boat was 10-15 yrs older then the pictures on the website reflect. It was pretty rough. The engine was old as well and would over heat. While it was running it ran okay. If we rode around for a while and stopped for just a few min the engine would have a hard time cranking back up. My father who is a well experienced boater said the engine is old and it was overheating. We also paid a ton of money for gas as the engine was old and inefficient. I feel a lot of the reviews that are 5 stars are a joke. Probably fake reviews. The lady and the Grumpy old man who owns the boat rental are super rude, sassy, and will talk down to you!!!!!
Ray was very detailed with the orientation, gave great recommendations and answered all of our questions. Boat was perfect and the family enjoyed every minute on the water. Will rent from Ray again when we return!
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