Came early, did a great job!
Installation went smoothly. Technicians Jean and Alain were at my home when promised and were neat and efficient and finished up in the time frame given. So far all is running well. In addition, Jimmy the sales rep was very responsive to my questions during the entire sales process and very easy to deal with. Six months later: service call by Kyle Banker. He was on time and completed regular maintenance efficiently and to my satisfaction, even repairing a wiring issue caused by an FPL monitoring device. 7/7/21: Another service call by, this time by Christian. He was on time and answered questions I raised. Completed regular maintenance efficiently and to my satisfaction.
Brad and Robby were a pleasure to have in my home. They were very neat and tidy. Brad and Robby work very well together. I could ask either one of them a question. Brad is exceptionally knowledgeable about his work. He was very patient in explaining the wireless app. You can tell that Brad is excited about his work. Thank you, Cousins. I would highly recommend this company. I would give them 50 stars if there was that option!! I can’t forget, Jimmy, the first contact we had with Cousins. He’s a find. Also, very courteous, kind and very knowledgeable about the business. Great company. They care about their customers. Today, Cousins installed a new air conditioner for our son’s home. I was there. Everything I wrote previously remains the same. Jimmy was the best and the crew that came today was just as good as the crew that installed my air conditioner earlier in the year. They were courteous, respectful and very knowledgeable. I would give them 50 stars, again!!
Cousin's A/C installed a new unit in my home about 6 months ago. Everything about the installation went perfectly. This company is responsive and on time! Today, I had my first maintenance on the unit and the technician, Reade Robinson, went totally beyond the basics service to move an old pump that was causing an excessive vibration! This was a pump that Cousin's did not originally install, yet seeing the problem, Reade went the extra mile to fix it. I consider this exceptional and thorough service. Five Stars!!!
Let me first start off my stating how nice the women are that answer phones. It doesn't matter what I am calling about, the women there are always so nice and pleasant to speak with. They always get a technician out as fast as they can and 9/10 times they have been right on time. I always use the same technicians if they are available which is Reade, Jorge, or Chris..... but if those 3 technicians are as good as they are, then I bet all of their techs are just as professional. Cousins Air has been such a pleasure to work with and I 100% recommend this company. They do what is best and right for the customer. Oh and whenever they have to come to my home for anything, I get a follow up call or text the next day to make sure I was satisfied with with the service/work that was done.
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