Let me first start off my stating how nice the women are that answer phones. It doesn't matter what I am calling about, the women there are always so nice and pleasant to speak with. They always get a technician out as fast as they can and 9/10 times they have been right on time. I always use the same technicians if they are available which is Reade, Jorge, or Chris..... but if those 3 technicians are as good as they are, then I bet all of their techs are just as professional. Cousins Air has been such a pleasure to work with and I 100% recommend this company. They do what is best and right for the customer. Oh and whenever they have to come to my home for anything, I get a follow up call or text the next day to make sure I was satisfied with with the service/work that was done.
Cousin's A/C installed a new unit in my home about 6 months ago. Everything about the installation went perfectly. This company is responsive and on time! Today, I had my first maintenance on the unit and the technician, Reade Robinson, went totally beyond the basics service to move an old pump that was causing an excessive vibration! This was a pump that Cousin's did not originally install, yet seeing the problem, Reade went the extra mile to fix it. I consider this exceptional and thorough service. Five Stars!!!
Came early, did a great job!
We needed to have our ducts replaced. They came the day after I called to determine what needed to be done. I received a quote by the end of the day. I got another quote and it included things we didn't need. The 3rd company wouldn't give us a quote because the space was too small. After I accepted the quote the work was started a couple of days later and they completed it on time. But the best part was at the end of the day they made it so the air was working in the bedroom so we could sleep! Very thoughtful. I couldn't be more pleased. I would highly recommend Cousin's Air. Professional, well priced, honest and thorough.
The technician arrived when scheduled. He completed his work efficiently was careful to not track in dirt into my house. He found a problem with my A/C's air handler which he was able to fix. This will avoid future problems. I have a lot of faith in this company providing quality services.
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