Cousin’s Air, Inc.
3300 SW 15th St, Deerfield Beach, FL 33442, USAAbout Cousin’s Air, Inc.
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3300 SW 15th St, Deerfield Beach, FL 33442, USAOfflineSharks Directorty Theme Review!
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Follow up to post on 7/29/2022: 18 hours later from the time I called at 10pm on 7/29 did the service repair person Christian show up. He came at around 4:15pm on 7/30. That’s a long wait time. However, to his credit, he efficiently diagnosed the problem and fixed it immediately. It was a clog in the drain line that kept cutting off the AC. My real bone of contention was the how indifferent the customer service reps were and the lack of communication. I hope Cousin’s Air can improve the quality of this matter and not make the customer feel hopeless and not confident in the quality of their customer service. I had an AC Emergency at 10 pm on 7/29/2022 and Cousin’s Air did nothing to respond. Since this post no one has come by to inspect my AC unit and why it shut off. I spoke to a lady named Kathy who said a technician would be coming out at 1:3O the technician never came, he called my parents house instead. Why my Mom tried to explain to the technician that he was calling the wrong house and that they were not the ones who needed ac repair that was a disconnect in communication. He never come to my house or called me or followed through with the service call. He told my parents that he would come back again in another three hours. I frantically called Kathy again who was not aware that the technician wasn’t coming back for another three hours. She said she would schedule another service call between the hours of 4 -6. I’m thinking this would be in the AM. I was horrified when I called the office at 6:51 am on 7/30/22 only to find out it was scheduled for the PM. I kept calling to find out when a service specialist could come out earlier and a very rude women answered the phone and said the offices were closed and that I was a calling an call center and that nothing could be done to expedite the arrival time. I was evidently lied to as I was calling the office and not an off site service center as I had been told. No one there wanted to address my concern and deal with me so I kept getting the run around and still no one had showed up as they said there were other calls ahead of me! I was calling since 10pm last night and they couldn’t make my call a priority! The technician never called, no one was communicating with me at the office and problem never was resolved. Very frustrated, angry and disappointed with Cousin’s Air!!!!!!
I called to make an apt to get my ac serviced because it was not cooling. They were great I that I had an appointment the next day. When I called they said it would be $155 for a service call. The next day the repair man showed up early which was great. He looked at it and said the capacitor needed to be replaced. My ac is still under warranty so I would not pay for the part but it would cost $375 to change the part. The service manager then lowered the price to $345. Still very high to change a part that takes less than 10 minutes to change. I spoke to the service manager Steve and he did work with me. He instead did my maintenance for the Ac and charged me $113. I was happy he worked with. Overall I like their response time but the price is ridiculous expensive even if you take into account the cost of everything going up. Seems like their prices have gone up 50%. Be careful with the price when you call for ac repairs. Try to get a price committed over the phone if you need a repair. Do not confuse the service charge with the repair price. I’m not sure I will use them for repairs but I will use them for my maintenance. I give a 3 because of the price they wanted to charge me.
Generally great service and terrific to deal with. Their technician came out, and ended up not needing to perform the full fix he was scheduled to do. He diagnosed a different problem that was cheaper to resolve. Cousins is one of the few good vendors in the area when it comes to house maintenance.
Christian replaced a motor in one of the AC units. He did a very professional job - the unit is running now very smoothly. And he has a very nice and friendly attitude. We would love to have him back for any future maintenance jobs
Heard a lot of good feedback on this company, so contacted them for an estimate on a new air conditioner. Was not disappointed when the service man came to give me an estimate, very professional, nice. Still getting estimates for the job, no decision yet. But Cousin's is certainly in the running.