Absolutely phenomenal experience with Cool Air USA. We had been without AC in our home for four days after a reputable company examined our unit and determined it required a complete coil replacement. They said the parts were on “order”, but we never got the impression that our situation was a priority for them (did not get tracking information, proposed repair date, etc). Out of desperation to get out of the south Florida heat, we called around to see if anyone had availability to help us. Cool Air USA answered the call, came out to our home within a few hours, and completed the job for less money than the other company. My technician was a true professional. All business. Welding, plasma cutting, diagnostics, and extraordinarily timely. I couldn’t be happier. Thanks so much.
They did a detailed analysis and gave me a quick review and analysis with detailed description. The system was in great shape and gave some recommendations and asked if it was something I could perform myself or if I would prefer they did it before they left. I was able to do most myself but needed them for one. It was finished quickly and cleanly at a very fair price. The no pressure and courteous service was the most satisfying part. The gentleman's name was Peterson and represented the company so well that we have will have this company on our first call list whenever we need our air conditioning service work done.
2 words, great service! Jose, our technician from Cool Air USA did a great job! He came within the hour, made a thorough analysis to find out the issue and fix it. Our AC needs more work but he left the machine working. Not only did a great job, he was nice to explain what he was doing and how the machine works and should work. Also gave me good recommendations on how to choose a new thermostat based on what I want. Again, great service but also nice and polite. Definitely recommended.
First: David came to my and my mother-in-laws place to do a complete check up. Arrived on time introduced himself and showed me everything that was going on (Taking Photos of everything) and did everything with the up most professionalism. Then we went to my mother-in-laws, did the same, while in the middle notified us with bad news with all honesty and photos accordingly told us that the compressor did not have much time after 16 years. David got the estimate so we set up the time and day for the replacement, less than 48 hours, Wow that's fast. Secondly: Bill and Robert came two days later to install the new unit..... If I ever have any problems these Men will be received like family. They were early and were very, very professional as well. Taking photos and showing, explaining to me everything they were doing. They made it so much easier to explain to my Mother-in-law what they did. Lastly; I must say that if anyone tells me that they need Air Service I will recommend no other than Cool Air USA..... They are the Best!!!! In Service and the Best People!!!! Please tell David, I will see him next year for our yearly checkup.
I had never used this company before, and I rarely write reviews but this time I had to. Over the course of a week, three different technicians came out to help diagnose and work on my AC unit, and they were all extremely knowledgeable, polite and on time. Peterson went above and beyond what I’ve ever encountered with anyone doing any work at my house, he was an absolute gentleman, was thorough and just incredibly kind. Same with Dennis who came out the next day to complete the job. He was such a nice guy and handled everything perfectly. I’m happy to say that I’ve found my new go to company for all of my AC needs. Thanks again guys!
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