They did a detailed analysis and gave me a quick review and analysis with detailed description. The system was in great shape and gave some recommendations and asked if it was something I could perform myself or if I would prefer they did it before they left. I was able to do most myself but needed them for one. It was finished quickly and cleanly at a very fair price. The no pressure and courteous service was the most satisfying part. The gentleman's name was Peterson and represented the company so well that we have will have this company on our first call list whenever we need our air conditioning service work done.
2 words, great service! Jose, our technician from Cool Air USA did a great job! He came within the hour, made a thorough analysis to find out the issue and fix it. Our AC needs more work but he left the machine working. Not only did a great job, he was nice to explain what he was doing and how the machine works and should work. Also gave me good recommendations on how to choose a new thermostat based on what I want. Again, great service but also nice and polite. Definitely recommended.
First: David came to my and my mother-in-laws place to do a complete check up. Arrived on time introduced himself and showed me everything that was going on (Taking Photos of everything) and did everything with the up most professionalism. Then we went to my mother-in-laws, did the same, while in the middle notified us with bad news with all honesty and photos accordingly told us that the compressor did not have much time after 16 years. David got the estimate so we set up the time and day for the replacement, less than 48 hours, Wow that's fast. Secondly: Bill and Robert came two days later to install the new unit..... If I ever have any problems these Men will be received like family. They were early and were very, very professional as well. Taking photos and showing, explaining to me everything they were doing. They made it so much easier to explain to my Mother-in-law what they did. Lastly; I must say that if anyone tells me that they need Air Service I will recommend no other than Cool Air USA..... They are the Best!!!! In Service and the Best People!!!! Please tell David, I will see him next year for our yearly checkup.
Cool Air USA is by far the most professional company I have ever dealt with. On every level, the representatives of this company went above and beyond. My house required a full AC replacement and Cool Air did everything to ensure I was not only getting the right AC system but provided an education along the way. Every bit of information was fact checked and i found Cool Air USA to be the most honest, on point company i interviewed. They are not interested in selling you the most expensive but instead the unit most beneficial for the space and considers the customers budget and not their own sales goals. I have had the unit now for about 3 months and could not be any happier. Special shout out to the installers, Steve and Manny, as well as the office team, Adam and Julian. This is a top notch team. I would recommend Cool Air to everyone with any type of AC needs. If you are looking for honesty, first class-service and reasonable prices.... look no further.
I Can't say enough about the excellent service by Cool Air USA . I called them on a Saturday (April 2) to let them know I was ready to get a New AC, and that the estimate given was fine( Price given was much lower than what I got from other companies). By Tuesday (April 5), permit was already pulled, and all the necessary documents were sent over to my condo HOA. Installation of the new AC system (split unit), was completed in one day (April 6). The Installer was very courteous, competent, knowledgeable, and answered any question I had, which did put me at ease. Overall, the work performed was done well , neat, and absolutely exceeded my expectations. The office reps were also very friendly and helpful. What a great experience. I would not hesitate to recommend this company to everyone I know. Phenomenal!
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