Archie was great when he came today to fix my AC. He arrived within 2 hours after I called the company. He was professional, showed and explained every step of the way of what he was doing and he identified the issue pretty quickly. He had a part in his truck readily available to be replaced and I had running AC and cool air within less than 2 hours. He did not offer any unnecessary services but provided a quote when I asked him about replacement of the entire unit. The company’s prices are reasonable and Archie was very knowledgeable. I would highly recommend.
Michael and Marlon were outstanding!! We are so pleased with the professional and expert service we received. They installed a new AC unit and air handler. The location of the unit in the ceiling of an older Miami Beach building was very challenging, but the technicians worked all day, coordinated with a crane operator, and left our home clean and in great condition. They kept us updated throughout the process. Highly recommend Cool Air for your AC needs!!
Initially I called them because the A/C was not blowing cold. The Tech that came out was systematic and thorough, and went over everything with me as he fixed the problem temporarily, advising all the while that there were other issues that would need to be addressed soon, but not right at the moment, and the repair would be god for a while, just not the cure for all the issues. I requested an estimate to replace the unit, as well as the ducts so I knew what I was going to be up against. The tech was again very systematic and thorough in providing the same. They covered all facets of what the work would be, as well as info on financing and so forth. I agreed to go with the replacement. On Monday morning, The Cool Air A/C Army team showed up ahead of schedule slightly, and went straight to work. I'm generally not easy to impress, but these guys made a bad situation as easy to deal with as possible. Courteous and hard at the job, they completed all the necessary work by mid afternoon, and The ice cold air started back to blowing. This was a VERY pleasant experience, and I'm very pleased to have made what appears to be the RIGHT choice for A/C repair, as well as replacement. The Cool Air Army did the right thing all the way through, and after having this experience with them, would recommend them without hesitance if asked. Thanks to the Cool Air Army!!! AND they were very careful of not letting my dogs out while working! Happy wit the end result as are the dogs! VERY Professional from start to finish, and exceptionally helpful with the payment issues from the young lady in their office who assisted me with the bank communications. EVERYONE involved in this transaction was better than I had expected !!
What an incredible team at Cool Air! From speaking with the sales rep, to meeting the office personnel, and then meeting the installation crew at my house I was very impressed with the professionalism and knowledge they possess. I would highly recommend Cool Air USA for all your AC needs! Thank you very much for a stress-free experience!
Steve and Jeff did an amazing job installing our new AC unit!! Super friendly. The whole staff at Cool Air was awesome!! The entire process from the initial call to the very end was exceptional!! Nice to finally work with a business that's super friendly, communicates, and follows up! Definitely recommend them! On top of everything our AC works amazingly! Very happy customer!!
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