I signed up for the bi-annual residential HVAC maintenance, and the first service was last week. Before our appointment, we received an email with a photo of our assigned technician along with some facts about him, which I really liked! Our assigned technician was Jacob, and we were incredibly happy with his professionalism, communication, and kindness. We weren't home during the service, so he kept in touch via text and phone call when necessary. After inspection, he suggested the installation of a UV bulb which we moved forward with. He completed the installation and sent photos along the way. We are extremely happy with this trustworthy company and their customer service. :)
I needed my home's old duct system replaced and I contacted several companies for estimates. I went with this company not only because they offered the best value, but also their technician Darren knew a lot and didn't try to oversell me on anything (many others tried to tell me I needed a new HVAC, which I did not need). He used his knowledge to help me find exactly what I needed, gave me several options to pick from, and was quick to respond to my questions and make changes to the estimates after the initial appointment. The installation also went great. Cody, Brandon, and Davidson were all friendly, respectful, and hard workers. They'd take time to answer questions and offer tips whenever I asked, and made sure everything was done up to code. I'd also like say that this company's customer service operators are also wonderful. They are quick to resolve issues and this signals a well-run, professional company. I'd recommend them to anyone.
If there were 10 Stars I would have chosen 10. It’s so wonderful to see a company live up to the standards they profess. And the technician, Louis Pineda was so professional and kind. He took time to explain the issue with great photos and helpful tips going forward. Definitely won’t be calling anyone else. 👏🏻👏🏻
Jason was extremely thorough. We had a prior company look at the unit. I would say it was a fairly brief look a stated it is a older unit an needs to be replaced. Jason took time to look at the system and informed that the unit wasn’t “that” old and professed doing the repair. It was repaired at considerably over half the other company’s quote. My son who recently also used Certified and told me he was very happy and I will say he was correct in his evaluation. If/when I need service or repairs I won’t hesitate to call this company. As I said Jason was extremely thorough.
I was very pleased with my experience today. I recently moved to Florida from Maine and have little knowledge about A/C units. I called Certified Cooling and Heating this morning when one of the units in my house stopped working. Within an hour of me calling I received an email and text that a certified technician was on his way. Louis Pineda was polite, friendly and very knowledgeable. He had the A/C unit working properly in no time. Louis also explained how the units work and proper maintenance needed so they run efficiently. Louis made the experience a breeze!!! I would highly recommend!!
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