Certified Heating and Cooling Inc.
17311 Alico Center Rd #A, Fort Myers, FL 33967, USAAbout Certified Heating and Cooling Inc.
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17311 Alico Center Rd #A, Fort Myers, FL 33967, USAOfflineSharks Directorty Theme Review!
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Technicians, Louis and Devin showed up, on time, at the designated appointment time. They were very professional and courteous. They were very thorough. Louis took time to explain what he was going to do and how it was to be completed. It was a little over 3 hours until they were finished, and when they were done the systems in my house were up and running and all pm maintenance was completed. They even had a vacuum that they cleaned up with. 1st class operation with first class people...from when I made the appointment to the technician who worked on my units to the follow up phone cal to make sure everything went OK.
Excellent company to do business with. So pleased I chose Certified Heating & Cooling to service our home in Florida. From the office staff to the field staff - all are very professional & a pleasure to work with. You make an appointment, they call 3 days prior to confirm, telephone when they're on the way, and they arrive punctually on time. I have an annual service contract & they call me each year as a reminder. All of the service staff are top notch. They are very thorough, knowledgeable, & proficient. And should you have an emergency - they are available 24/7. And their service prices are very reasonable. Highly recommend Certified Heating & Cooling. Very pleased that I chose them to service our home.
Bought a Mitsubishi Mini Split system from Certified in the summer of 2020 which we loved. The mini splits are perfect for our house, but the unit in our living room had a hard time sufficiently cooling that large room during the summer. So, the Operations Manager at Certified, Brandon Murphy, decided to replace the indoor unit with a new larger one, which seemed to help. But, next summer the same issue arose. After a few more service calls, we determined the system was doing something very unusual and Mitsubishi needed to be involved to fix the problem. Mitsubishi was very reluctant, however, to accept that the system was behaving as I had reported and as Certified technicians had verified. It took several months, additional service calls, and lots of emails back and forth with Mitsubishi, but Brandon stayed on top of things and continued to fight on my behalf with Mitsubishi until they agreed to replace the malfunctioning system. I now have a brand new system which is working perfectly and keeping my entire house cool. Brandon’s commitment to customer satisfaction, which is sometimes hard to find these days, is second to none. He never charged me a dime for any part of the new system nor any of the service calls throughout the whole ordeal even though (as I understand it) Mitsubishi has not helped Certified absorb any of costs associated with my new system or the labor involved. I’m very appreciative of Certified for seeing this through and particularly for the work ethic and tenacity of Brandon Murphy in staying true to his word to make things right for me, the customer.
No point to call anyone else. These people are the BEST. They are very honest and their prices are extremely fair. I use them for all of my AC needs. Never need an estimate - just have them do whatever needs to be done and send me an invoice. No one will be more honest nor be able to provide better service at such a fair price.
The Tech Matthew went above and beyond what I would consider "normal" AC checkup. Before leaving he stopped and asked, "is there anything else that I can do for you today?" Which nobody ever does. Excellent service tech. I wish I could get him every time my service is due.