I have used All Time Air for years for the veterinary hospital I manage. I now use them for my home that I recently purchased. I can truly and honestly say that whether it is at the Vet Hospital, or at my home All Time Air it THE BEST. Their men are well trained and incredibly knowledgeable. They are honest guys with amazing Integrity and Professionalism. Derek, Mo and the entire All Time Air staff are great and will get the job done. Their AC maintenance packages are affordable and highly recommended by me. I manage a Hospital so I know that people will almost always take the time to share a complaint and rarely take the time to complement. So All Time Air Thank you for all you have done and continue to do for my hospital and my home Air Conditioning needs. Oh by the way Derek you were right this brand new Carrier Air system is amazing. Thanks again All Time Air.
Terrible customer service. I called for service on my AC unit on July 4th. I was told that they were extremely busy but a technician would definitely call me to schedule a time. A few hours passed, I called back, and again was told that it was busy, but someone was definitely coming. NO ONE EVER SHOWED UP. NOT EVEN A COURTESY CALL TO LET ME KNOW THEY WERE NOT COMING. I can understand that they were busy, but they should of told me they could not come. I would have been able to schedule with some one else. Well your on call service require retraining because I was never informed of that. In fact, they assured me I would receive a call from a technician......That is truly a poor excuse.
Have used all time before and both experiences were excellent however Moe the recent tech was above and beyond excellent. He is highly professional and knowledgeable, personable and answers every question with the customer and company in perspective. He made the repair experience totally stress free. Great company, great technician.
I have spent hours considering what ranking would be the fairest to the company and to anyone who reads this, and to what I would write about my experience. The ranking of three stars that I ultimately decided upon is the product of my best thinking. I have many reasons to give All Time Air Conditioning 5 stars, such as the rapid response times to my calls for service, the politeness of all of the personnel I interacted with, and their incredible computerized service call system. However, in one overriding area, that being installation, my experience with All Time would result in a ranking of one or two stars. I chose All Time to install a new Carrier system for my house because I was very impressed with Ryan Friedman, the president, who I met at a home show, and because of the rave reviews from customers I read on this and similar sites. The installation happened roughly two months ago. The day after the AC system was installed it failed. All Time attributed this failure to a faulty compressor. I accept this explanation, but my experience shortly after the installation of the new compressor causes me to wonder if there could have been more to it than just the failure of a part. In the week or so following the installation of the new compressor the system worked, but not well. The technician who came to my house to evaluate the problem discovered that there were two mistakes made in the original installation which prevented the system from working properly. He then corrected those. However, following that service call I discovered that I had to set the thermostat at 72 degrees to be somewhat comfortable, compared to the 75 degree setting I used for the old Carrier system that I had All Time replace, and which my wife and I found to be very comfortable. I then scheduled yet another service call to see why I had to set the thermostat much lower than I thought I should need to. That tech discovered that the thermostat, a new one that was part of the installation, had to be recalibrated. That service call was a week or so ago. Since then the system has been performing to my expectations. We are cool and comfortable with the thermostat set at 75 degrees. So to summarize, we're in a good place as far as my AC system, All Time Air Conditioning, and Carrier are concerned. But getting to that good place required me to travel some rough roads that could and should have been avoided.
I have used this company for the five years I’ve been in my home. Every technician has been professional, courteous, and done a fantastic job. The response time has always been very good. Highly recommend this organization!
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