All Time Air Conditioning was called for a service repair. I called them because their offices were close to my home. Calling was a great experience. Katrina was not only professional and courteous, she listened to my explanation and followed through with my concerns. She called me back in a reasonable time and was able to provide me with all the information I needed. We set-up an appointment for diagnosis and repair. It was refreshing to have Katrina answer the phone and take the time to listen. Thank you Katrina and All Time Air Conditioning for your 5 star service! All Time Air Conditioning's AC service was remarkable. Derek, our service person called prior to arrival and was on time. He was courteous and very knowledgeable. He was able to complete the evaluation and give us an estimate that was reasonable. Derek completed the job in a short period of time and we were very happy. I would recommend All Time Air Conditioning to my friends and colleagues. Thank you, Derek and his service manager. Mary Ellen Sciullo
I have used All Time Air for years for the veterinary hospital I manage. I now use them for my home that I recently purchased. I can truly and honestly say that whether it is at the Vet Hospital, or at my home All Time Air it THE BEST. Their men are well trained and incredibly knowledgeable. They are honest guys with amazing Integrity and Professionalism. Derek, Mo and the entire All Time Air staff are great and will get the job done. Their AC maintenance packages are affordable and highly recommended by me. I manage a Hospital so I know that people will almost always take the time to share a complaint and rarely take the time to complement. So All Time Air Thank you for all you have done and continue to do for my hospital and my home Air Conditioning needs. Oh by the way Derek you were right this brand new Carrier Air system is amazing. Thanks again All Time Air.
Jake was GREAT! Super knowledgeable! He identified the issue quickly and took care of it! He was also able to answer all of our questions! 5 star🚀
I called All Time Air when my AC went out back in November after talking to other AC Companies. They were the only ones that offered me a fantastic deal for home owners, and when I was having an issue this week I called them they came right out and ordered the part installed it with priority, professionalism, courtesy, very trustworthy. Love that they call you when they are on their way and even send a picture of the service person that comes to your house. I would highly recommend them even going to post on my community website. I like using local companies.
THIS IS AN UPDATE OF A REVIEW I SUBMITTED SEVERAL WEEKS AGO. That review gave All Time three stars and the owner, Ryan Friedman, was understandably upset. Given that, I thought it would be helpful to provide a status update of the performance of the Carrier AC system that All Time installed in my home. Once the initial problems were addressed the system has performed flawlessly. I am now !00% satisfied! We have the thermostat set at 75 and my wife is happy (although I am freezing half the time). I look forward to many years of trouble-free performance. I would not hesitate to recommend All Time and Carrier. I have spent hours considering what ranking would be the fairest to the company and to anyone who reads this, and to what I would write about my experience. The ranking of three stars that I ultimately decided upon is the product of my best thinking. I have many reasons to give All Time Air Conditioning 5 stars, such as the rapid response times to my calls for service, the politeness of all of the personnel I interacted with, and their incredible computerized service call system. However, in one overriding area, that being installation, my experience with All Time would result in a ranking of one or two stars. I chose All Time to install a new Carrier system for my house because I was very impressed with Ryan Friedman, the president, who I met at a home show, and because of the rave reviews from customers I read on this and similar sites. The installation happened roughly two months ago. The day after the AC system was installed it failed. All Time attributed this failure to a faulty compressor. I accept this explanation, but my experience shortly after the installation of the new compressor causes me to wonder if there could have been more to it than just the failure of a part. In the week or so following the installation of the new compressor the system worked, but not well. The technician who came to my house to evaluate the problem discovered that there were two mistakes made in the original installation which prevented the system from working properly. He then corrected those. However, following that service call I discovered that I had to set the thermostat at 72 degrees to be somewhat comfortable, compared to the 75 degree setting I used for the old Carrier system that I had All Time replace, and which my wife and I found to be very comfortable. I then scheduled yet another service call to see why I had to set the thermostat much lower than I thought I should need to. That tech discovered that the thermostat, a new one that was part of the installation, had to be recalibrated. That service call was a week or so ago. Since then the system has been performing to my expectations. We are cool and comfortable with the thermostat set at 75 degrees. So to summarize, we're in a good place as far as my AC system, All Time Air Conditioning, and Carrier are concerned. But getting to that good place required me to travel some rough roads that could and should have been avoided.
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