I initially had my unit installed by another company (Florida Heat and Air). I tried calling their emergency service for my issue four times but they did not answer. I needed service because my A.C. drain line was clogged. I did a Google search and found Advanced Air. The customer service agent promptly called me back in less than 10 minutes. Javier was the epitome of customer service. He arrived earlier than scheduled. He was very professional and courteous. He was willing to answer all my questions and make the most cost effective suggestions for my situation. I would say all their other 5 star reviews share the same sentiments as I do. I also enrolled in their $17 a month maintenance plan. From now on I will request Javier from Advanced Air & Refrigeration for all my home A.C. needs. I hope the owners will do everything possible to keep Javier and their other employees happy because it seems they have a very reliable and trustworthy crew. Keep up the great work team!
Jordan was on time and extremely professional. He checked everything thoroughly and explained in clear detail what he found and what was needed to correct the issue. He made sure to explain all of our options and when he was finished everything was cleaned up perfectly. We highly recommend Jordan and Advanced Air.
Anthony was informative, efficient, and a credit to his company. He explained everything that was done, and presented us options if we were to consider future adjustments to our AC system. We would gladly deal with him again.
Jordan was the Tech who came to our home as he had previously. He is knowledgeable, polite and conscientious in his presentation. He is well versed in the design and operation of the system. We have the utmost confidence in his ability to be straightforward in his comments regarding our system.
Casey was great. We ended up needing a new system on a home we JUST bought 4 days earlier. He made the experience less painful than it could/should have been and I felt I could trust his advice and expertise.
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